What we collect and store

While you visit our site, we’ll track:

• Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
• Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
• Shipping address: we’ll ask you to enter this, so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, too:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send your marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 10 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

For the purposes of processing recurring subscription payments, we store the customer’s name, billing address, shipping address, email address, phone number and credit card/payment details.

Cookies

We use cookies to remember who you are when browsing our site and to store the contents of your cart for the purpose of reminding you. These cookies will only be set when you consent to allowing additional cookies on our website.

wp_automatewoo_visitor – Used to store a secure key that is unique to you – Expires after 2 years
wp_automatewoo_session_started – Used to flag when you begin interacting with our website – Expires when you end the browser session
automatewoo_do_cart_update – Used to store flag when your stored cart needs to be updated – Expires when you end the browser session

wp_woocommerce_session_HASH
_stripe_mid – Learn more https://stripe.com/gb/privacy
_stripe_sid – Learn more https://stripe.com/gb/privacy

We use one cookie to enable the function of our customer referral program. This cookie stores a unique code that cannot identify you as a website visitor. This unique code can only identify the person who shared the coupon code or referral link.

aw_referral_key – Enables the function of our referral program – Expires after 1 year

IP Addresses

Customer referral data

To enable our customer referral program, we may create and store unique codes that are linked to your account on our website. These codes will not be shared with anyone unless you choose to. We also keep a record when you share our store with a friend via email with our customer referral program. The email address is anonymized before it is stored.

When an order is placed which is the result of a customer referral, we store a record of the details of this referral. Your IP address and other personal data supplied for the order may also be used to prevent fraud.

Referral codes, referral details and email invite logs are retained until you request removal of your data.

Carts

We store a copy of your cart in our database for 60 days for the purpose of reminding you when your cart is abandoned.

Communication preferences

We store your communication preferences, such as whether you have opted in to receive marketing communication. This data is retained until you request the removal of your data.

Communication logs

We keep a log of some of the communication that we have with you, which may include marketing and transactional emails and/or SMS messages. These are kept for the purpose of improving our marketing and communication with you and other customers. These logs are retained until you request removal of your data.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

• Order information like what was purchased, when it was purchased and where it should be sent, and
• Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

We share information with third parties who help us provide our orders and store services to you; for example, Packlink Shipping S.L., United Parcel Service Deutschland Inc.& Co. oHG or DHL Paket GmbH.

If you choose to use our customer referral program, your personal data, such as your name and your unique referral code, may be shared with those you choose to share with. This data may be shared via Facebook, Twitter or email if you click on the share buttons or submit the share via email form. We collect information about you during the checkout process on our store.

What personal information your store shares with external sources depends on which third-party payment processor plugins you are using to collect subscription payments. We recommend that you consult with their privacy policies to inform this section of your privacy policy.

Payments

We accept payments through PayPal, Stripe, Klarna and bank transfer. When processing payments, some of your data will be passed to PayPal or Stripe, including information required to process or support the payment, such as the purchase total and billing information.

We use Klarna as the provider of our checkout process. This means that we transmit your personal data in the form of contact and order data, if applicable, to Klarna when loading the checkout process, so that Klarna can process your purchase. Your transmitted personal data will be processed in accordance with Klarna’s Privacy Policy.

Billpays/Klarna’s payment options: In order to offer you Klarna’s payment options and to assess whether you are eligible for their payment options and to tailor the payment options for you, we may share your personal data in the form of contact and order information with Klarna and Billpay during the checkout process. Your personal data will be treated in accordance with applicable data protection laws and in accordance with the information in the privacy statements of Klarna [de, fr, it or en versions] and Billpay [de, fr, it or en versions].

Please see the PayPal Privacy Policy for more details.